"It's pornography, really."
This happened about a week ago, but I remembered it today when talking about work with someone, and I must immortalize it before it escapes my memory.
I was alone at the front of the Help Desk. Isaac was working that shift, but had stepped out to do something. A guy I'd seen many times before, Rafael, wanders in with the same helpless and confused look he always has. Rafael is old, Italian, and clueless about all things in computer land. He's the kind of guy that comes in with his Start menu missing because he'd resized it to be too small.
He tells me that he was watching a video on his laptop, and the video got larger, and he wants it to be small again. I'm not quite sure what he's talking about, so I instruct him to get out his laptop and bring up the video he was trying to watch. He gets out his laptop (including the goddamn wall charger -- it's a laptop, dammit!), we wait for Windows to boot up, and he opens up his web browser.
He turns and says to me, "It's pornography, really." What the hell? I'm slightly taken aback, but then think perhaps he's joking, or possibly afflicted with some kind of adware that's been playing porno movies on his computer. He places his cursor in the address bar, and types in 'www.' I can see that his autocomplete cache is absolutely full of adult sites before he can finish typing in 'yahoo.com.' He gets to Yahoo!, and then types 'ampland' into the search field.
Yup, this guy actually came to a university's computer help desk to get assistance with his porno. And it's not even good porn! Do the same Yahoo! search, you'll see for yourself.
Before he can start clicking on things, I tell him, "I don't think this is really appropriate for the Help Desk." I seize control of the laptop, close the web browser, and open up Windows Media Player to see if I can solve his problem. Windows Media Player is maximized. I un-maximized it, and he thanks me for solving his problem.
I gave him my standard, "No problem," reply, and an awkward silence ensued while he gathered his laptop and tried to wrap up the cords on his wall charger, which I never bothered to plug in. He tells me, "Thanks, again," on his way out, and I reply, "Yeah, no problem."
As soon as he was gone, I raced in to my superior's office to share the glorious news.
I was alone at the front of the Help Desk. Isaac was working that shift, but had stepped out to do something. A guy I'd seen many times before, Rafael, wanders in with the same helpless and confused look he always has. Rafael is old, Italian, and clueless about all things in computer land. He's the kind of guy that comes in with his Start menu missing because he'd resized it to be too small.
He tells me that he was watching a video on his laptop, and the video got larger, and he wants it to be small again. I'm not quite sure what he's talking about, so I instruct him to get out his laptop and bring up the video he was trying to watch. He gets out his laptop (including the goddamn wall charger -- it's a laptop, dammit!), we wait for Windows to boot up, and he opens up his web browser.
He turns and says to me, "It's pornography, really." What the hell? I'm slightly taken aback, but then think perhaps he's joking, or possibly afflicted with some kind of adware that's been playing porno movies on his computer. He places his cursor in the address bar, and types in 'www.' I can see that his autocomplete cache is absolutely full of adult sites before he can finish typing in 'yahoo.com.' He gets to Yahoo!, and then types 'ampland' into the search field.
Yup, this guy actually came to a university's computer help desk to get assistance with his porno. And it's not even good porn! Do the same Yahoo! search, you'll see for yourself.
Before he can start clicking on things, I tell him, "I don't think this is really appropriate for the Help Desk." I seize control of the laptop, close the web browser, and open up Windows Media Player to see if I can solve his problem. Windows Media Player is maximized. I un-maximized it, and he thanks me for solving his problem.
I gave him my standard, "No problem," reply, and an awkward silence ensued while he gathered his laptop and tried to wrap up the cords on his wall charger, which I never bothered to plug in. He tells me, "Thanks, again," on his way out, and I reply, "Yeah, no problem."
As soon as he was gone, I raced in to my superior's office to share the glorious news.
posted by Brandon Adams at
6:52 PM
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